Last updated: 18 September 2026
Write to us
Email is the fastest way to reach us, and the only way we can look up an order.
hello@sagarprep.com Telegram help desk
We answer within 2 working days, usually the same day. For anything about a
payment, include your order reference and the email address you used at checkout.
What to write about
| Your question | Where to send it |
|---|---|
| My files have not arrived | Email, with the order reference |
| A refund request | Email, within 7 days — see the refund policy |
| A doubt from the notes, or what to read next | Telegram help desk |
| Reporting an error in a booklet | Either. Quote the page number — corrections go into the next revision |
| Privacy or data deletion |
Before you write about an order
- Check the spam and Promotions folders of the address you used at checkout.
- Have the order reference ready (it is shown at checkout and in the Razorpay receipt).